Questions
The ones people actually ask
Each answer starts with the answer.
Booking
- How do I book a session?
- Find a practitioner, choose a service and a time, and request it. They confirm, and you pay when they do.
- What happens if I cancel?
- Outside the practitioner’s cancellation window the payment is refunded automatically. Inside it, it is theirs to decide.
- Can I reschedule?
- Yes, from the booking itself, up to the practitioner’s cancellation window.
Payments
- When am I charged?
- When the practitioner confirms. Nothing is taken for a request.
- How do refunds work?
- Automatically, to the card you paid with, outside the cancellation window.
Practitioners
- How do I get paid?
- Session fees clear after seven days and can then be withdrawn to your bank account.
- What does the platform charge?
- A 15% commission on paid sessions. Free introductions cost nothing.
Trust
- How are practitioners checked?
- Every registration and qualification is verified against the issuing body before a profile is published, and expiry is tracked.
- Are conversations private?
- Messages are encrypted at rest and only the two of you can read them.
Something else?
One address reaches the whole team.
Free to search and book.
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